Speed Welshpool offers an excellent service. The company has a strong network, innovative IT systems and excellent customer service, which is why we’ve decided to renew our contract with them. Thanks to its ties with the Palletways network, which offers delivery services to 20 European countries, our collaboration with Speed Welshpool also enables us to explore new market opportunities in Europe.
Speed proved it could provide an efficient service into Amazon depots, which our previous carrier was unable to do. This meant we were forced into using one of Amazon’s preferred carriers which was costly. By using Speed Welshpool, we’re able to combine our Amazon deliveries with our normal traffic and achieve significant cost savings. What also impressed us was having visibility of our consignments which we can track really simply using Palletways’ online portal. Its archway scanning process has also proved useful when we want to track pallet conditions and movements.
As a company we have been dealing with Speed for over 7 years, I have known George and Phil for 6 years since I started with the business. Speed have been fundamental with helping our business grow to where we find ourselves now. We ship product to both businesses and the public and Speed have always given us a first rate service. My benchmark for a good business is how they deal with problems and I can honestly say that these guys will go that extra mile to make sure that if there is an issue it is solved quickly and efficiently.
We have used Speed for 9 years and based on continued performance expect to do so for many years to come. Speed have played a key part in supporting the distribution of our unusual, large and bulky freight at a competitive price for our online customers. Unlike many freight companies, Speed provide a personal service to address your freight needs whether this be day to day delivery issues or custom freight requirements. During times of peak trade we have found Speed to be extra supportive going above and beyond the call of duty to ensure our requirements are met. We are pleased with Speed.
Dear Sirs, I have just taken delivery of a complete bath with shower door and fitments. This was delivered by your driver 'Paul'. Please accept this message as my compliments to a really helpful staff member who helped me carry the bath upstairs with no hesitation. It is lovely to meet people, who are undoubtedly on a busy schedule, who are happy, kind and ready to assist. Well done on your employee.
I would like to thank you for providing excellent customer service. I had a rather large order (500kg) delivered directly to my door by Mark, who works for you. He was very friendly and obliging. I had gone out to the shops to buy some milk (not expecting my delivery to arrive early as most things arrive around 11am in Aberystwyth), and I found that Mark was waiting by my house to see if I would return within a few minutes. Most delivery services would not do this, and I was extremely grateful that he had waited. He brought my order to my door (not an easy task, as my house is up a bank, but can be accessed from the end of the terrace, which he did) and delivered it safely to my front garden. I am very grateful for your excellent service, and particularly to Mark as I could not have moved the delivery to my front door alone!